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NDI software screen remains grey (empty) but the camera appears connected
This occurs when NDI Track wireless tools are not loaded or the system status as an issue, use those steps to fix the problem
Load Wireless Tools
Download the reference models in “NDI Track”.
- File > Load Wireless Tool > [C:\Program Files (x86)\Knee3D\Trials\Models]
- Select all of the models
- Click Open
*Make sure “Reload Wireless Tools on Connect” is checked in the “File” menu
Verify System Status
If when trying to load the wireless tools you get the following error message, “Tool Definition Error”
The system may have a “Fault” status. Go to:
- Utilities > Configure System
Look at the status message, if you see “PoE power supply insufficient for tracking“, it is possible the NDI camera was improperly connected.
Disconnect and reconnect all cables.
